Frequently Asked Questions
Flashecom's helpful sales staff is available to answer any of your
questions.
Flashecom, Inc.
261 E. Imperial Hwy.
Suite 550
Fullerton, CA. 92835 |
Email: sales@flashecom.com
Phone: (714) 992-3888
Toll Free: (888)
282-1000
Fax: (714) 992-3889 US |
Below are answers to some of the questions we receive most
frequently:
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Questions
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Answers
- Does FLASHecom charge a percentage of my online sales?
No. FLASHecom is not affiliated in any way with your online sales. Therefore,
you Do Not pay any percentage to us.
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- Do I need a merchant account, and if so who handles
it?
You do not need a merchant account to use the FLASHecom ecommerce solution. You
may accept COD, cashiers check, or billing as payment options.
However, you will need a merchant account if you want to accept credit
card payments. We highly recommend setting up a merchant account, since
85% of all online purchases are made with credit cards! FLASHecom's ecommerce
solution is compatible with all of the major and reputable merchant account
providers.
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- What sort of security does eConnect's shopping cart provide for
online transactions?
You have the choice of using the FLASHecom Shopping Cart SSL certificate (we
provide Secure Socket Layer protection free of charge), or you
can purchase your own SSL security certificate for $300 the first year and $275
each additional year.
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- Am I required to sign a fixed term contract in order to use
FLASHecom's eConnect?
No. There are no fixed term contracts with your ecommerce
solution. If you are ever unsatisfied with our ecommerce
software solution or service you may discontinue at anytime. In fact, we
caution you to be wary of firms that require you to sign a fixed term contract.
To cancel with FLASHecom, simply send your inquiry to cancel@flashecom.com.
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- Do I need to know HTML to create my online store?
No. You do not need to know any HTML or other programming
languages to use the FLASHecom ecommerce solution, or to build and
maintain your store. It is possible, however, to use HTML and Flash throughout
the ecommerce software to enhance the layout and design.
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- How much web space do I get?
You may enter as many categories and products into your catalog builder
as you wish. FLASHecom's ecommerce solution is designed to accept as
many categories and products as you may have.
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- Can my website be hosted on any server or only on FLASHecom's
server?
FLASHecom's ecommerce solution is an Application Service Provider
(ASP), and thus requires maintenance on multi-level servers. To
ensure proper performance, websites made using our ecommerce
software must use the hosting we provide. Transferring or linking your
domain name is therefore a must.
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- How are the servers my site is on maintained?
At FLASHecom, server maintenance is one of our top priorities.
Rebooting occasionally is part of any server's maintenance, but we will schedule
maintenance of this sort only during off-peak hours such as midnight or 1 am.
These times are usually the least inconvenient for you and your customers.
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- What are the names of the FLASHecom's DNS Servers?
Flashecom's DNS servers are as follows:
First DNS Server: DNS1.FLASHPC.COM
Second DNS Server: DNS2.FLASHPC.COM
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- How do I set up Google Mail server?
Click Here to go to the Google Mail Server Set
up Help Page.
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FLASHecom's helpful sales staff is available to answer any of your questions.
Call us toll free at
(888) 282-1000 or direct at (714) 992-3888.
Our fax number is (714) 992-3889 and you can reach us by email at
sales@flashecom.com.
