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eCommerce Solutions
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 eCommerce Software Solution
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Contact
us today to put these powerful
services to work for you.
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FLASHecom's
helpful sales staff is available to answer any of
your questions. Call us toll free at (888) 282-1000
or direct at (714) 992-3888. Our fax number is (714)
992-3889 and you can reach us by email at sales@flashecom.com.
Below are answers to some of the questions we receive
most frequently.
Flashecom
261 E. Imperial Hwy.
Suite 550
Fullerton, CA. 92835 |
Email:
sales@flashecom.com
Phone: (714) 992-3888
(888) 282-1000
Fax: (714) 992-3889 US |
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Questions
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Answers
- Does
FLASHecom charge a percentage of my online sales?
No. FLASHecom is not affiliated in any way with your
online sales. Therefore, you Do Not pay any percentage
to us.
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- Do
I need a merchant account, and if so who handles it?
You do not need a merchant account to use the FLASHecom
ecommerce solution. You may accept COD, cashiers check,
or billing as payment options.
However, you will need a merchant account if you
want to accept credit card payments. We highly
recommend setting up a merchant account, since 85%
of all online purchases are made with credit cards!
FLASHecom's ecommerce solution is compatible
with all of the major and reputable merchant account
providers.
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- What
sort of security does eConnect's shopping cart
provide for online transactions?
You have the choice of using the FLASHecom Shopping
Cart SSL certificate (we provide Secure Socket
Layer protection free of charge), or you can purchase
your own SSL security certificate for $300 the first
year and $275 each additional year.
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- Am
I required to sign a fixed term contract in order
to use FLASHecom's eConnect?
No. There are no fixed term contracts with your
ecommerce solution. If you are ever unsatisfied
with our ecommerce software solution or service
you may discontinue at anytime. In fact, we caution
you to be wary of firms that require you to sign a
fixed term contract. To cancel with FLASHecom, simply
send your inquiry to cancel@flashecom.com.
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- Do
I need to know HTML to create my online store?
No. You do not need to know any HTML or other programming
languages to use the FLASHecom ecommerce solution,
or to build and maintain your store. It is possible,
however, to use HTML and Flash throughout the ecommerce
software to enhance the layout and design.
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- How
much web space do I get?
You may enter as many categories and products into
your catalog builder as you wish. FLASHecom's
ecommerce solution is designed to accept as many categories
and products as you may have.
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- Can
my website be hosted on any server or only on FLASHecom's
server?
FLASHecom's ecommerce solution is an Application
Service Provider (ASP), and thus requires maintenance
on multi-level servers. To ensure proper performance,
websites made using our ecommerce software
must use the hosting we provide. Transferring or linking
your domain name is therefore a must.
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- How
are the servers my site is on maintained?
At FLASHecom, server maintenance is one of our
top priorities. Rebooting occasionally is part
of any server's maintenance, but we will schedule
maintenance of this sort only during off-peak hours
such as midnight or 1 am. These times are usually
the least inconvenient for you and your customers.
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- How
to Set Up Outlook Express/XP/2003/2005 for your FLASHecom's
e-mail.
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Start Outlook Express
There
are many ways to start Outlook Express, but here's
a sure-fire way to find and start it.
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Click
the Start button. |
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Point
to All Programs. |
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Click
Outlook Express. |
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These
first three steps are shown in the image
below: |
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Opening
Outlook Express from the Start menu |
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If
asked whether you'd like to open this particular
account automatically every time you start Outlook
Express, click Yes (if you do) or No
(if you don't).
If you don't want to be asked this question
again, click to check the Always perform
this check... box. |
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Check
When Outlook Express starts, go directly
to my Inbox.
Outlook Express directs all incoming mail to
the Inbox, so it makes sense to bypass this
opening page.
If you don't see the list of folders and contacts
on the left, click Layout on the View
menu. Click Contacts and Folder List
to check them, and then click OK. |
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Start Outlook XP/2003/2005
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Click
the Outlook Icon on Quick Launch OR Desktop. |
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Set Up an Outlook Express E-Mail Account
The Internet
Connection Wizard makes short work of setting up your
online mailbox by walking you through each step for
every e-mail account you set up.
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Before
you get going, make sure you know your email
address along with the following information.
(You may need to contact your ISP, Internet
Service Provider, to get it.)
First, information about the e-mail servers:
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The type of e-mail server you use: POP3
(most e-mail accounts), HTTP (such as Hotmail),
or IMAP
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The name of the incoming e-mail serv
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POP3 and IMAP servers, the name of the outgoing
e-mail server (generally SMTP)
Second, information about your account: |
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Start
Outlook Express, and on the Tools menu,
click Accounts.
If the Internet Connection Wizard starts up
automatically, skip ahead to step 4. |
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Click
Add, and then click Mail to open
the Internet Connection Wizard.
Mail option from the Add button |
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On
the Your Name page of the wizard, type
your name as you want it to appear to everyone
who gets e-mail from you, and then click Next.
Most people use their full name, but you can
use any name—even a nickname—that people
will recognize. |
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On
the Internet Explorer Address page, type
your e-mail address, and then click Next. |
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On
the E-mail Server Names page, fill in
the first block of information that you gathered
from your ISP in step 1, and then click Next.
Internet Connection Wizard's E-mail Server Names |
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On
the Internet Mail Logon page, type your
account name and password.
Internet Connection Wizard's Internet Mail Logon
Note: If you're concerned about break-ins
to your e-mail, click to clear the check in
the Remember Password box. You'll then
be prompted for the password each time you send
or retrieve mail. |
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Click
Next, and then click Finish.
You're ready to send your first e-mail!
Unsure if your new e-mail account is working?
Send an e-mail message to a friend. If they
get the message, your account is ready to roll!
But if you run into problems setting up your
account, Outlook Express offers help. Search
for troubleshooting topics from Contents
and Index on the Help menu. |
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Set Up an Outlook XP/2003/2005 E-Mail Account
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Select
Tools" and then E-mail Accounts
from the File Menu
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Select
Add a new email account in the next window
under the Email Section, and select the
Next button.
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At
the E-Mail Accounts window, select POP3
as your server type. Click Next.
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In
the E-Mail Accounts window (shown below), fill
out all information completed similar to the
information below. Be sure to use your full
email address under the Logon Information
section. Before clicking next, select the Test
Account Settings ....
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Close
down Outlook and then re-open. You should be
able to send and receive messages now! |
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- How
do I obtain QuickBook Merchant account and integrate
it with Flashecom Ecommerce Package?
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The
first step is to go to this link and register
and wait for their reply. http://merchantaccount.quickbooks.com/j/mas/signup?p_prioritycode=I4498 |
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After
reviewing your information, they will reply
back letting you know that you have been approved
for QuickBook merchant account. This email will
contain your merchant account information and
link to download QuickBook program. This process
will take about 2-3 days. |
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After
receiving the email, fill out the application
for free copy of the QuickBook Software and
fax in the application to QuickBook at 818 347-7805.
This process will take about 5-7 business days.
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Once
you obtain the copy of the QuickBook Program,
install the software and call Quickbook to set
up and activate your merchant account. |
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After
all the setup is complete, call us to connect
your website with QuickBook gateway. |
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- How
do I change DNS(Domain Name Server) for my domain
name?
Please
log in to your Domain Registrar. (e.g. Godaddy.com,
Register.com,
Yahoo.com)
Update
your DNS Records(Name Server Settings) to the following
entries.
Primary Host Name: DNS1.FLASHPC.COM
Secondary Host Name: DNS2.FLASHPC.COM
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- How
do I flush DNS?
Microsoft Windows: You can use the
command ipconfig /flushdns to flush the DNS resolver
cache in DOS prompt.
C:\>ipconfig
/flushdns
Windows
IP Configuration
Successfully flushed the DNS Resolver Cache.
Mac OSX: You can use the command
lookupd -flushcache to flush the DNS resolver cache.
bash-2.05a$
lookupd -flushcache
Linux: The nscd daemon manages the DNS cache.
To flush the DNS cashe, restart the nscd daemon.
(To restart the nscd daemon, use the command `/etc/rc.d/init.d/nscd
restart`.)
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Take your business to new heights with Flashecom Ecommerce Solutions and Ecommerce Web Hosting. Flashecom offers the best prices in the industry for a complete Ecommerce hosting solution. Because Flashecom understands that an Ecommerce web hosting solution is only as reliable as the server doing the hosting, we provide RackSpace Managed Hosting FREE as part of all monthly solutions. RackSpace's Zero-Downtime Network™, and Fanatical Support™ philosophy offers Flashecom clients peace of mind in their Ecommerce hosting solution provider.
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Flashecom™ Frequently Asked Questions
